We are happy to accept returns when an item arrives damaged or defective. We want you to receive your Mail Club items in the condition they were intended to be received.
If your item arrives damaged, please contact us as soon as possible after receiving your order. To help us process your request quickly, please provide:
- Your order number
- Your name and contact details
- A clear description of the damage
- Clear photographs showing the damaged item and, where applicable, the packaging it arrived in
Once we receive the necessary information, we will review the issue and determine the appropriate resolution. Depending on the circumstances, this may include a replacement item, replacement mailing, or another suitable solution.
Returns Conditions
Returns are accepted specifically for items that arrive damaged or defective. Items that have been used, altered, intentionally damaged, or damaged after delivery may not be eligible for a return or replacement.
Please do not send an item back without contacting us first and receiving return instructions. This helps us ensure your return is properly identified and processed.
We reserve the right to review each return request individually to ensure that it meets the requirements of this policy.